At Ayusewa, your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. Please read it carefully — by using our platform you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and delivery address when you create an account or place an order. We also collect information automatically when you use our services, including usage data, device information, and location data where permitted.
2. How We Use Your Information
We use the information we collect to process and deliver your orders, provide customer support, send order confirmations and updates, personalise your experience, improve our services, and comply with legal obligations. We do not sell your personal information to third parties.
3. Sharing of Information
We may share your information with delivery partners and logistics providers to fulfil your orders, payment processors to handle transactions securely, and service providers who assist us in operating our platform. All third parties are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
4. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how our services are used. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our platform.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time through your account settings. You may also request a copy of the data we hold about you or ask us to restrict its processing. To exercise these rights, contact us at the details below.
7. Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our support team through the Help Center or contact us at support@ayusewa.com.
© 2026 Ayusewa. All rights reserved.